Terms and Conditions

Term & Conditions

CollenNClare– Online Shopping Fashion Boutique Malaysia

Term and Condition
-By accessing, browsing or placing an order on CollenNClare you agree to be bound by the Terms & Conditions.
-CollenNClare attempts to display product images as accurately as possible. However,CollenNCLare cannot guarantee that the color you see matches 100% the product color, as the display of the color depends on the monitor you are using.
-It is consider normal that measurements given might deviate from the actual products. Please allow +/- 2 cm variance on sizes stated.
-All items sold are Non Refundable and exchangeable unless it is proven as our mistake.
-All our products are checked for defects before shipment. If you receive a defective/damaged/wrong merchandises, you must email CollenNClare within 24 hours after receiving the items with photo attachment to be eligible for return or replacement.  Our customer service will reply within 1-2 working days.
-Items can only be returned/exchanged upon the approval by our customer service & send back  to us within 3 days after approval.
-Products to be returned must be in good condition(without wash, iron etc) with the original packaging intact and in a resalable condition. The item remain your responsibility until it is returned & signed by us.
- All exchanges are subject to a 20% restocking fee on each item at retail value.
-Shipping costs incurred in sending defective or damaged items to us will be reimbursed.
-Color and measurement variances may not be considered as a defect. If you have any doubts, please contact our customer service for details. Customer service will advise on the size choosing, final decision is decide by clients. Please choose the size as accurate as possible, alteration might needed to some parts of the garment.
-For customers outside of Malaysia, you will be responsible for payment of import duties and/or sales tax(if applicable). Kindly consults with your local custom office.
-CollenNClare reserves the right to amend or update the Terms & Conditions at any time without providing notice to you.






By CollenNClare